Relationships First
A good long-term relationship can be more valuable than a single transaction.
Why We Are Building SOFF Service Hub
There are many capable independent service providers across Canada. The hard part is the matching.
The gap
The difficulty is rarely the absence of capable people
Customers repeatedly have to determine:
Who should I call?
Who is suitable?
Who is available?
Where do I start?
At the same time, good service providers repeatedly spend time and money finding customers and demonstrating that they are reliable.
SOFF Service Hub is being built to make those relationships easier.
What guides us
Our Principles
Customer Choice
SOFF helps customers make connections; we do not want to remove their ability to choose.
Provider Independence
Independent providers remain independent businesses.
Fairness
SOFF should earn when it genuinely adds value.
Continuous Improvement
Every service request helps us learn how the network can work better.
Clarity of Role
Where SOFF coordinates or delivers a service directly, that role is explained before proceeding.