Privacy Notice
What we collect when you contact SOFF Service Hub, why we collect it, and what we do with it.
Last updated: 2026. This notice applies to www.soffservicehub.com and to service requests SOFF Service Hub receives by phone, WhatsApp, email or this website.
What we collect
SOFF collects only information reasonably useful for handling a service request. That normally means:
- Your name and the phone number or WhatsApp number we should reply on
- Your city and postal code (or the first three characters of it), so we can look for providers near you
- Whether the request relates to a home, a business or a facility
- A description of what you need help with, plus any notes, model numbers or measurements you add
- Your email address and preferred contact method or time, where you give them
- Photographs or short videos you choose to send about the job
- Campaign or Local Service Partner referral codes carried in the web address you arrived from
What you should not send us
Please share only information relevant to the service request. Do not send payment-card details, government identification or unrelated personal, financial or identity documents. If you send something we do not need, we will delete it.
How we use it
- To understand your request and decide an appropriate next step
- To look for a suitable service provider for that service and location
- To follow up with you and with providers after a job, so the network improves
- To keep a service history that makes your future requests easier to organize
Sharing with service providers
SOFF normally does not share your contact information with a provider without your permission. Where you ask us to connect you, we share what the provider needs in order to quote and attend — typically the description of the work, the location and your agreed contact details.
Independent providers are separate businesses and handle your information under their own practices once you engage them directly.
SOFF Remote Assessment
Where a service business asks SOFF to carry out a Remote Assessment for one of its own customers, that business confirms to SOFF that it is entitled to refer the customer and to ask for the information to be collected. SOFF collects the information from the customer, with the customer’s knowledge, and returns it to that business as a Service Brief.
- What is collected: photographs, video, make, model and serial numbers, error codes, described symptoms, measurements, access details and what has already been tried — the information needed for that service category.
- Who receives it: the service business that requested the assessment. That business is a separate organization and handles the information under its own practices once it receives the Service Brief.
- Where it is handled: SOFF operates from Canada, so an assessment requested from another country involves information being handled in Canada, and the Service Brief being returned to the requesting business in its own country.
- How long it is kept: Service Brief records are retained under the retention rule below and can be deleted on request, subject to legitimate business and legal requirements.
Photographs and video sometimes capture more than the item being assessed. Please send only what shows the service issue.
WhatsApp, phone and email
When you contact SOFF through WhatsApp, that conversation is also subject to WhatsApp’s own terms and privacy practices. Calls to SOFF may be recorded or noted for service quality; where recording applies, it will be disclosed on the call.
Retention
We keep service request records for as long as needed to deliver the service, follow up, meet legitimate business and legal requirements, and maintain a useful service history. You can ask us to delete information we no longer need.
Your choices
You can ask what information we hold about you, ask us to correct it, ask us to delete it, or ask us to stop contacting you. Write to services@soffglobal.com or call (647) 805-9559.
Cookies and analytics
This website does not set advertising cookies, and it loads no third-party scripts, fonts or trackers — everything the page needs is served from soffservicehub.com itself. If analytics are added in future, this notice will be updated first.
Contact
SOFF Service Hub
Call / WhatsApp: (647) 805-9559
Email: services@soffglobal.com