Website Terms
Using this website, and what SOFF’s role is when a provider is introduced.
Last updated: 2026. These terms apply to your use of www.soffservicehub.com.
SOFF’s role
SOFF Service Hub may connect customers with independent third-party service providers. For a basic provider connection, the customer and provider agree directly on the scope, price, payment, timing and warranty. Where SOFF provides additional coordination or directly delivers a service, SOFF’s role will be explained before proceeding.
Unless expressly stated otherwise, independent providers are responsible for their own work, quotations, pricing, contracts, payments, licensing, insurance and warranties.
Service availability
SOFF Service Hub is expanding across Canada. Service availability varies by service and location as our provider network grows.
Nothing on this website is a promise of a fixed response time, nationwide availability, a particular price, a warranty, or a guaranteed outcome, unless SOFF has expressly agreed that in writing for your specific request.
Choosing a provider
For a basic provider connection, you decide which provider to engage and you agree the scope, price, payment, timing and warranty directly with that provider. We encourage you to satisfy yourself that a provider is appropriate for the work, particularly for regulated or higher-risk services.
SOFF Remote Assessment
Remote Assessment is a paid information service bought by a service business. SOFF collects and organizes customer-provided information — photographs, video, model and serial numbers, error codes, described symptoms, measurements and access details — into a Service Brief and returns it to that business.
A business that refers a customer to SOFF confirms that it is entitled to do so and that the customer is aware the information is being collected.
A Standard Remote Assessment does not replace professional technical diagnosis, licensed inspection, emergency service, regulated trade work, on-site investigation, or engineering, structural, gas, electrical or other professional judgment where a qualified professional is required. The service business remains responsible for technical diagnosis, quotation, repair decisions, workmanship, warranty and any licence-required work.
Where the information collected suggests an immediate safety concern, SOFF may advise the customer to stop using the equipment or area and to contact the appropriate emergency, utility, licensed or local professional service. A Remote Assessment does not make an unsafe situation safe.
Remote Assessment fees are quoted to the service business before the assessment proceeds, in the currency of that market, and any applicable tax is shown at the same time. Prices published on this website are launch prices and may be reviewed. Pilot pricing is one introductory pilot per service business. SOFF does not hold a local trade licence in the markets it serves and does not present itself as doing so.
Information you send us
You are responsible for the accuracy of what you send, and for making sure you have the right to share it. Please send only what is relevant to the service request — not payment-card details, government identification or unrelated private documents. See our Privacy Notice.
Website content
The content, branding and graphics on this website belong to SOFF or are used with permission. You may read, print and share pages for your own use. Please do not copy the site’s content or branding for commercial use without our permission.
We try to keep the site accurate and available, but we provide it on an “as is” basis and may change or remove content at any time. Service lists on this site describe the kinds of work the network covers, not a guarantee that a provider is available for a given service in a given place.
Links to other sites
Some links lead to services SOFF does not control, such as WhatsApp. Their own terms and privacy practices apply once you leave this site.
Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
Contact
Questions about these terms? Call (647) 805-9559 or email services@soffglobal.com.