Some service calls can be made more efficient when the right information is collected first.
SOFF may therefore offer assessment options where they are likely to save time, reduce unnecessary travel or improve the information available to a provider.
Customers can provide photographs, videos, model numbers, measurements and other relevant information. SOFF organizes the information into a useful service brief.
Remote Assessment is information collection and organization, not professional diagnosis unless an appropriately qualified specialist is expressly involved.
Where useful, someone may visit the property to observe, photograph, measure and document the situation before the appropriate provider is selected.
A general assessor does not perform regulated technical diagnosis unless appropriately qualified.
Some situations require professional technical judgment. In those cases, SOFF will seek an appropriately qualified specialist rather than treating a general assessment as professional diagnosis.
We recommend assessment only where it is likely to add value. Sometimes the best answer is simply to connect the customer directly with an appropriate provider.
When you send photos or documents, please upload only information relevant to the service request. Do not upload payment-card details, government identification or unrelated private documents.
