Before you travel
- Understand the request before travelling
- Identify missing information earlier
- Arrive better prepared
SOFF Remote Assessment for service providers
Understand the job before someone drives to the property.
SOFF Remote Assessment helps service companies collect and organize useful customer information before deciding how to respond or dispatch someone to the job.
Phone / WhatsApp: +1 (647) 805-9559 · Email: services@soffglobal.com
What we can gather
The information your technician wishes they had on the way
- Photos and video
- Make, model and serial numbers
- Error codes
- Customer-described symptoms
- Relevant measurements
- Access and location information
- What has already been tried
- Other details requested by your business
SOFF then organizes the information into a structured SOFF Service Brief for your team.
Your customer stays yours.
SOFF does not take over your repair or service relationship.
Your business remains responsible for technical diagnosis, quotation, workmanship, repair decisions and the customer relationship.
Why providers use it
Better information before dispatch
A technician visit can be expensive in time, travel and scheduling capacity.
Before you schedule
- Determine whether a particular technician, part or tool may be required
- Reduce avoidable travel where possible
Across the business
- Improve customer communication
- Create a more consistent intake process
SOFF is not trying to replace your technician. Our goal is to help your technician start with better information.
How it works
Five steps, and your team keeps the decision
You refer your customer to SOFF
You send the customer your dedicated SOFF assessment link, referral code or contact instructions.
SOFF gathers the information
Our team collects the information requested for that service category.
Depending on the situation, this may include photographs, video, model numbers, serial numbers, error codes, measurements, symptoms and access details.
We follow up where information is missing
If key information has not been provided, SOFF can request the missing details before completing the assessment.
SOFF prepares the Service Brief
The information is organized into a consistent, easy-to-review format.
Your team decides the next step
Your business remains responsible for technical diagnosis, quotation, repair, site attendance and service decisions.
Provider pilot
Try SOFF Remote Assessment with a low-risk pilot
Your first 3 Standard Remote Assessments are 50% off.
- No setup fee
- No long-term commitment
- No requirement to join the broader SOFF Service Hub provider network
- Your customer remains your customer
- Continue only if the service is useful to your business
Pilot terms
- Availability
- One introductory pilot per service business.
- Validity
- 45 days from activation.
- After the pilot
- Continue at the regular rate, or discuss volume pricing. Nothing renews automatically.
Launch pricing
Standard Remote Assessment
Priced in the currency of each market. Volume pricing is available for frequent users.
| Market | Regular rate | First 3 pilot rate |
|---|---|---|
| United States | US$29 | US$14.50 each |
| Canada | C$39 | C$19.50 each |
| United Kingdom | £25 | £12.50 each |
| Selected Eurozone markets | €29 | €14.50 each |
| United Arab Emirates | AED 79 | AED 39.50 each |
| Saudi Arabia | SAR 59 | SAR 29.50 each |
These are launch prices and may be reviewed as the service develops. Any applicable tax is shown before you proceed. Need Remote Assessment regularly? Volume pricing is available for frequent users — contact SOFF to discuss a plan that fits your service volume.
Where a Standard Assessment is not the right tool
Two other options, used only when they fit
Neither of these is a premium version of the Standard Assessment. Each answers a different question.
Enhanced live / video assessment
Where a live video interaction would add meaningful value — because someone needs to be walked to the right panel, cover or reading. Recommended only when it is likely to add value.
| United States | US$49 |
|---|---|
| Canada | C$59 |
| United Kingdom | £39 |
| Selected Eurozone markets | €45 |
| United Arab Emirates | AED 129 |
| Saudi Arabia | SAR 99 |
Specialist Remote Assessment
Some situations require professional technical judgment. Where appropriate, SOFF may arrange a Specialist Remote Assessment involving a suitably qualified person — used only where qualified technical input is actually required.
| United States | from US$69 |
|---|---|
| Canada | from C$89 |
| United Kingdom | from £59 |
| Selected Eurozone markets | from €65 |
| United Arab Emirates | from AED 189 |
| Saudi Arabia | from SAR 149 |
Scope
What SOFF Remote Assessment is — and is not
Remote Assessment can
- Collect customer-provided information
- Organize photos, video and relevant details
- Ask structured follow-up questions
- Identify missing information
- Prepare a Service Brief
- Help determine an appropriate service pathway
- Help the provider prepare for the next step
It does not automatically replace
- Licensed inspection
- Professional technical diagnosis
- Emergency service
- Regulated trade work
- On-site investigation where required
- Engineering, structural, gas, electrical or other professional judgment where a qualified professional is required
Safety boundary. If the information suggests an immediate safety concern, the customer may be advised to stop using the equipment or area and contact the appropriate emergency, utility, licensed or local professional service. A Standard Remote Assessment does not make an unsafe situation safe.
SOFF Service Brief
- Customer / job reference
- Service category
- Item / property involved
- Make / model / serial number
- Customer-described symptoms
- Photos / videos supplied
- Relevant measurements / details
- What has already been tried
- Access / scheduling information
- Safety / urgency flags
- Missing or unanswered information
- Suggested next step / service path
The service provider remains responsible for technical diagnosis, quotation, repair decisions, workmanship, warranty and any licence-required work.
What your team receives
One consistent format, every time
The same headings arrive in the same order for every job, so a dispatcher can scan a brief in seconds rather than reading back through a thread of messages.
Where information is missing, the brief says so explicitly rather than leaving a gap your technician discovers on site.
Provider-specific templates
Your intake process can become more useful over time
Different service providers need different information. SOFF can gradually build provider-specific templates so your team receives what is most useful to your business.
Appliance repair
- Make / model / serial number
- Error code
- Symptoms
- Age of appliance
- Photos and video
- What happens during the operating cycle
HVAC
- Equipment type
- Make / model where available
- Thermostat information
- Symptoms and error indicators
- Photos
- Customer-described conditions
Computer & electronics
- Brand / model
- Operating system / device type
- Symptoms
- Error messages
- Photos and video
- What changed before the issue started
Plumbing
- Location of issue
- Visible leak / blockage information
- Photographs and video
- Fixture type
- Urgency
- Accessible shut-off information where relevant
SOFF gathers information. It does not give customers unsafe or licence-sensitive technical instructions.
Who this is for
Service businesses where better pre-visit information may save time
- Appliance repair companies
- HVAC companies
- Plumbing companies
- Computer and electronics repair businesses
- Cellphone repair businesses
- Handyman and small-repair providers
- Outdoor-equipment repair companies
- Painting and drywall providers
- Roofing companies
- Moving and junk-removal companies
- Property and facility service companies
International availability. SOFF Remote Assessment is available to participating service businesses in selected international markets. Availability, pricing and service scope may vary by country and service category. Current launch markets: Canada, the United States, the United Kingdom, selected European Union and Eurozone markets, the United Arab Emirates and Saudi Arabia.
Provider questions
Remote Assessment FAQ
Does my business have to join the SOFF Service Provider Network?
No. A service business may use SOFF Remote Assessment for its own customers without joining the broader SOFF provider network.
Does SOFF take over my customer?
No. The customer remains your customer. SOFF’s role is to provide the agreed Remote Assessment and information-gathering service.
Does SOFF diagnose the problem?
A Standard Remote Assessment primarily gathers and organizes useful information and helps identify an appropriate service pathway. It does not replace a professional technical diagnosis, licensed inspection or regulated service where one is required.
Who performs the actual repair or service?
Your business, or the customer’s chosen service provider. SOFF does not perform the underlying repair merely because it completed the Remote Assessment.
Can SOFF customize what information is collected?
Yes. For providers using the service regularly, SOFF can work toward a provider-specific assessment template based on the information your team finds most useful.
What happens after the first 3 assessments?
The first 3 Standard Remote Assessments are offered at 50% of the regular rate as a provider pilot. After the pilot you may continue at the regular rate, or discuss volume pricing if your business expects regular usage.
There is no long-term commitment simply because you completed the pilot.
Provider pilot
Start the SOFF Remote Assessment Provider Pilot
Tell us about your business. Fields marked are required.
A Standard Remote Assessment gathers and organizes information. It does not replace professional technical diagnosis, licensed inspection, emergency service or regulated trade work where one of those is required. The service provider remains responsible for technical diagnosis, quotation, repair decisions, workmanship, warranty and any licence-required work.