Customers
Describe the work accurately, provide safe access, disclose relevant information, ask for written terms where appropriate and avoid pressuring providers into unsafe shortcuts.
Service Expectations and Follow-Up
Respect for both sides of the relationship.
Providers
Communicate scope and estimates clearly, arrive as agreed or give reasonable notice, explain material changes, comply with licensing and insurance requirements and resolve valid concerns fairly.
SOFF
Explain its own role accurately, protect contact details, maintain notes only as needed, communicate changes and follow up where practical.
An independent provider is responsible for its own work unless a separate contract expressly places additional responsibility on SOFF. Follow-up does not replace a service warranty or professional inspection.